Privacy policy

Last updated: 25.08.2026

This Privacy Policy explains how Nordferg Pte. Ltd. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit or use nordferg.com (the “Website”) or purchase our products and services.

1. Information We Collect

We may collect the following types of information:

• Personal information: Your name, email address, phone number, billing and shipping address, and other information you provide when placing an order or contacting us.
• Payment information: Payment details needed to process transactions. Payments may be processed securely by third-party payment providers, and we may not store your complete payment card information.
• Order information: Details about products you purchase, orders you place, and delivery information.
• Technical information: IP address, browser type, device information, operating system, and information about how you interact with our Website.
• Cookies and similar technologies: We may use cookies and similar technologies to operate, secure, analyze, and improve our Website.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders and payments.
• Deliver products and provide customer support.
• Communicate with you about your orders, account, or inquiries.
• Improve our products, services, and Website.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal and regulatory obligations.
• Send marketing communications where permitted by law and, where required, with your consent.

3. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, such as payment processors, shipping and delivery providers, website hosting providers, analytics services, and customer-support platforms.

We may also disclose information when required by law, to protect our rights or property, or to prevent fraud or other harmful or illegal activity.

4. Cookies

We use cookies and similar technologies to remember preferences, keep our Website functioning, understand how visitors use the Website, and improve your experience.

You can usually control cookies through your browser settings. Some Website features may not function properly if certain cookies are disabled.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of marketing communications.

To exercise applicable rights, contact us using the information below. We may need to verify your identity before completing certain requests.

8. Third-Party Services and Links

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our Website is not intended for children under the age required by applicable law to provide consent to data processing. We do not knowingly collect personal information from children in violation of applicable laws.

10. International Data Transfers

If you access our Website from outside the country where our business or service providers are located, your information may be transferred to and processed in other countries. Where required by law, we will use appropriate safeguards for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Nordferg Pte. Ltd.
Email: [email protected]
Website: nordferg.com